01Who you're dealing with
HVN is run by HVN Group Limited, a company registered in Hong Kong. You deal directly with the person who builds your site.
02What you're buying
Prices are in Australian dollars and are the standard list; we confirm your exact quote before you pay anything.
- Homepage rebuild — A$1,500. A complete one-page site: everything your customers need on a single page, hosted by us.
- Full 5-page site — A$2,500. Extra pages A$350 each.
- Specified site — from A$6,500. Up to 12 pages, a discovery step and custom design.
- Online-booking setup — A$350. One-off, to connect a third-party booking system. Keeping the booking system you already use is included at no charge.
- Care plan — A$129/month, first month free. Hosting, SSL, and small updates. Optional, and you can cancel any time.
03Deposit and payment
We start on your site when a 50% deposit is paid. The balance is due when the site goes live. Payments are handled by Stripe; a booking add-on or care plan is billed separately. Any third-party service you choose — a booking provider, say — is paid to them directly, not to us.
04How long it takes
Your preview arrives within 48 hours of sending us your link. If you go ahead, your site is live ten business days after the deposit — or 21 business days for a Specified site. The clock pauses while we're waiting on something from you (content, photos, a booking login), and starts again when it arrives.
05Revisions
Two rounds of changes are included before the site goes live. Beyond that, further changes are covered by the care plan, or quoted as a small one-off — we'll always tell you the cost before doing the work.
06Hosting and the care plan
The care plan is A$129 a month, the first month free, and covers hosting, SSL and small ongoing updates. It's optional and you can cancel any time. If you cancel, your site stops being hosted by us — we hand over a full copy within five business days so you can host it elsewhere.
07What you own
The domain, the code and the content are yours. We build on standard web technology you can host anywhere; it can't run inside closed builders like Wix, Squarespace or Shopify, and we'll say so up front if that's what you're on today.
08Your booking system
If you already book online, we keep your existing system or widget exactly as it is and make it easy to find on every page — nothing changes for your front desk, at no extra charge. If you don't book online and want to, we connect an established provider for the one-off A$350 setup; their own subscription is paid to them.
09If it's not right
The preview is free and carries no obligation. If you don't want it, say so or say nothing — we take it down and you owe nothing. Previews sit on a private link and come down on request, or 30 days after we first send it. Once you've paid a deposit and we've started, the deposit covers the work done to that point; if you decide not to continue, we won't invoice you beyond it.
10The small print
We build your site to the brief we agree and take reasonable care doing it, but we can't promise particular business results, such as more bookings or higher rankings. We're not liable for problems in things outside our control — your domain registrar, a third-party booking provider, or an outage at our host. These terms are governed by the laws of Hong Kong. If any part can't be enforced, the rest still stands.
11Questions
Ask us anything before you commit. Email te [at] hvnsites.com and we'll reply within five business days.
These terms sit alongside our privacy page. We'll note the date at the top whenever they change.